Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 2-3 business days. Larger furniture pieces may require 7-14 business days for specialized freight handling to ensure they arrive in perfect condition.
Do you offer international shipping for home goods?
Currently, Splash Store ships to the continental United States and Canada. We are working on expanding our logistics to include international destinations soon.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy on all unused items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
Are your materials sustainably sourced?
At Splash Store, we prioritize eco-friendly manufacturers. Over 70% of our catalog is made from recycled materials, FSC-certified wood, or organic textiles.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.